Believe it not, 75% of the computers we get in for repair are infected with viruses and/or spyware or malware. Some of these are so smart that they won't let you install a virus protection program. Our success rate is 99% with removing these viruses without having to reformat and reload your hard drive. In most cases, you will lose no data or programs! If we need to restore your system, we save all your documents and photos.
We also recommend Microsoft Security Essencials to keep your system safe from both viruses and spyware after we clean up your system. It is still currently free and does hog your processor.
As a note, PLEASE back up your important files, documents and photos. If you hard drive crashes you are most likely going to lose everything. If you don't back up and you need your files recovered, it could cost you as much as $2,000.